Fairmont Resort & Spa Blue Mountains Mgallery By Sofitel, Leura

The hotel provided a comfortable stay with good amenities, although the rooms felt a bit tired and in need of refurbishment. The thin walls made noise from neighbors and the hallway quite disruptive, affecting overall rest quality.

The hotel offers a modern and clean ambiance but lacks soundproofing, leading to noise disturbances from early morning until late at night due to noisy children running around and slamming doors. Despite this, the staff are friendly and the location allows easy access to nature trails, though the property would benefit from brighter and more updated lighting.

The hotel was not ideal as it was located by the loading and rubbish truck area, and there was no lounge or seating available. However, the staff did make the effort to move us to a different room. The lack of free Wi-Fi and poor indoor mobile reception were major drawbacks, but the car park was fine.

I stayed in a room right next to the building works, but it didn't cause any issues. The view wasn't great, but it wasn't something worth complaining about.

The hotel had well-decorated rooms with a small courtyard providing access to beautiful gardens, though it stayed cold during our stay. The service was highlighted by friendly staff, but lacked a welcoming feel in some instances. The location offered various sports activities in a stunning setting, close to local attractions, but needed more supervision in certain areas. The dining experience was average with repetitive menu choices. The facilities were adequate but with room for improvement in some aspects.